“Monoliths were trying to be good at everything but they rarely were… they’re so frustrating to use. You need to prioritize [employee] UX when you adopt solutions so that the teams who use these tools every day remain motivated and engaged."

“They decided to combine their efforts and keep doing that same kind of grueling data run of going through every public health department, collecting all the data, compiling it into a spreadsheet, and trying to understand a national picture of the outbreak. They realized they definitely needed help if they …