"Without a shadow of a doubt, it's an excellent gain. Intelligence, Kanban, organizing my activities, seeing my SLA. I can't even specify what is my favorite feature on the platform, I think that everything is so complementary that it becomes essential."
"I think this is the core idea of technological evolution, of automation: to make the system work, especially in the most bureaucratic, most manual tasks, and leave us to engage in the business strategy."
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