NetHelpDesk is an ITIL-aligned help desk platform that presents customer relationship management (CRM) and ticket tracking modules with reporting features. The software can help you to handle help desk queries, integrate with calendars and email, automatically assign requests and tickets, offer queue management, and manage escalations. In addition, the system provides an availability management service and a self-service web portal.
Other key features of NetHelpDesk are field service, call center, marketing and sales automation, project management, financial and billing administration, and asset management. The application centralizes your whole communication platform by consolidating several teams in one service desk program. It also notifies customers regularly about the status of their service requests.
Use the software’s ITIL-aligned incident management function to easily meet SLAs and handle incidents. The platform makes it simple to centralize communications and automate workflows.
Preserve an ITIL-compliant, comprehensive record of all activities executed in the platform. Keep your team updated on all progress and deliver detailed reports to clients including all pertinent information.
Use NethHelpDesk’s change management tool to plan, execute, and track organizational alterations of any scale. Ensure practices stay standardized across your whole company and deadlines are met.
The asset management capability enables you to visualize dependencies between assets and monitor your configuration items. Log problems and incidents against assets and detect systemic failures before they bloom into major incidents.
Help your team to produce knowledge base articles with file attachments, rich formatting, and detailed keyword indexing. Effortlessly make information available across your entire organization and share knowledge with all contacts any time.
Manage and escalate ongoing issues, investigate their root causes, and resolve them quickly and satisfactorily. NeHelpDesk facilitates robust management of issues, enabling your firm to deliver excellent problem resolution.
Use the remote control add-on to link to users’ computers straight from NetHelpDesk. You can launch remote sessions from the ticket or through channels like email or live chat.
Asset discovery is offered as an add-on that integrates smoothly into the help desk platform. It enables your engineers to see up-to-the-minute asset data while handling tickets or on the move with the mobile applications.
NetHelpDesk offers a 30-day free trial and simple pricing. You only need to pay for the number of agents, concurrent or named, using the solution and all the functionalities are included. Pricing starts from about $21/agent/month based on the number of licenses.
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