104 NETSCOUT Testimonials

"VoIP deployments can be incredibly complex. Evaluating the readiness of the network prior to rollout is key to ensuring system performance. Having a solution that can handle network assessments and automate network and application troubleshooting is a huge step forward for the market and our engineers. The OptiView XG allows us to offer additional services to customers, ensure system performance, and provide the ongoing troubleshooting support our clients expect. It truly provides our team with a strategic advantage when deploying VoIP systems."

“We have solved problems using the tool. So, the ROI to me is that I can restore service to the caregivers much quicker who in turn directly impact the health and survival of sick patients – and I get those man hours back so I can devote those to other projects and not to fight fires.”

"By removing these war rooms, the IT team reduced MTTR dramatically from hours, or even days at a time, to minutes."

"We no longer need to spend hours tracking down the root cause of an issue, because the information we need is now right here at our fingertips.”

“NETSCOUT helps us to proactively manage and verify the overall health and performance of our services.”

“We knew that with the Cerner EMR rollout expectations were very high and that we would need the best tools available to manage the delivery of these services to ensure our success.”

"We have VoIP, PACs and EMRs. We have medical devices, streaming video and new users coming on to the network, plus we have substantial growth in our wireless usage. NetScout allows us to see what traffic is coming across."

"The NetScout team helped us define applications, configure devices, and develop methods for conducting analyses and creating reports. Now we have an on-site engineer to answer questions and provide internal training. The NetScout team has been an invaluable resource."

“We purchased the InfiniStream appliance because when an application isn’t working as we expect it to, we need to analyze it on a per-packet basis. The InfiniStream appliance’s per-packet information is helpful not only to confirm whether data arrived where we expected it to arrive but also to help identify the source of the problem. The combination of having both analysis and packet capture capabilities in the same tool is really big for us.”

“The nGeniusONE solution and products have exceeded our expectations. Bringing true service triage from days to hours has given us a very clear ROI improvement on IT staff hours, and the cost savings is ongoing.”

“With NETSCOUT nGeniusONE we get a consistent, holistic and comprehensive view of our entire network service delivery IT infrastructure. We have also reduced time spent in the war room resolving technical issues. We’ve also been able to initiate quicker problem resolution, reducing MTTK substantially. Lastly, we have also increased our service uptime and end-user productivity.”

“Our mean time for problem resolution has gone from hours to minutes as a result of the nGenius solution. Prior to purchasing the nGenius solution four years ago, we only had the ability to see high bandwidth. Our troubleshooting process was very manual. If there was a spike, we didn’t know if it was a virus, an FTP file, or non-business usage of the Internet. We would manually correlate packet captures, which was very time consuming. Today, we have all of the necessary information at our fingertips.”

“The nGenius Integrated Agent is a win-win for us since it installs easily into the Cisco ISR – a solution that we already use. It provides us with a very costeffective solution by allowing us to utilize our existing routers in some cases or installing in a router we were already planning to purchase.”

“The nGenius solution enabled us to easily justify bandwidth requests. In this case, we were able to say explicitly, You’ve only got this much bandwidth for your overhead and that is what is affecting your performance.”

“The ROI we have seen from the nGenius solution was quick and significant. We can now contain the impact of application slowdowns on Web business. Operationally, the consolidation of key features into one product has increased our efficiency and also improved our ability to demonstrate the business impact of capacity and other technology issues to our executives. Because of this, we have expanded our nGenius solution deployment to cover some of our larger facilities like Philadelphia, Pittsburgh, Charlotte, and Winston/Salem. And, now whenever we have a new project, we try to build in budget for the appropriate probes.”