“Creating a great user experience does not happen overnight, and organisations will not achieve it just by improving the user interface. Often it requires organisational change and at least some degree of digital transformation. Organisations need a strategy to make this possible.”

“Diversity is moving away from a homogenized group perspective, toward bringing together different voices and participants with different ages, sexualities, genders, disciplines, abilities, ethnicities, languages, perspectives. Equity is about creating opportunities that are accessible to all who are participating, taking into consideration their differences in backgrounds, and realizing that not …