"I kicked myself for not actively looking earlier, and for not challenging my team to be looking. My advice to other AP leaders is to not write things off by thinking that something looks too good to be true."
"Our main challenge is how to unify the online and in-store experience and service in order to gain and maintain the trust of our customers. The only way to master this is by having a nearly 100% stock accuracy. Therefore, automating our stock-taking with RFID was the logical next step."
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