Natterbox Review

Overview

Natterbox is a cloud-hosted voice services and business telephony solution that facilitates business communication services between enterprises and their customers. The platform is suitable for all types of companies, whether you wish to enhance function across your firm or looking to scale swiftly. This software is utilized by organizations in industries such as utilities, government, media, financial services, e-commerce, travel, recruitment, and others. Prominent clients include Barnardos, Legal & General, Reed.co.uk, ETX Capital, and Groupon.

Natterbox offers an agile and scalable Global PBX that is native in Salesforce CRM. Its CTI (Computer Telephony Integration) application presents features such as screen pop, click to dial, wrap-up codes, single sign-on with Salesforce, and automatic follow-up scheduler. The software logs all outbound and inbound mobile and fixed line call data to contacts, customer records, and accounts.

Benefits

Natterbox is a cloud-hosted telephony software firm. Its platform is load balanced and highly available without dependence on data center or physical location. This phone system is truly global and fully native in Salesforce.

Natterbox CTI saves time for your call agents by automatically showing them pertinent customer records, collecting all call information including live notes, and routing the call details straight to your CRM tool.

The platform offers over 120 customizable call reports and gives access to a dashboard that summarizes all yearly, monthly, weekly, and daily call activities.

Based on data in Salesforce, calls are routed to different persons, phones, or numbers based on time and data, along with email and SMS alerts.

Call recordings are populated automatically in Salesforce and emailed with various storage period options.

Enhances CRM adoption among employees with features like click to dial.

Natterbox logs all outbound and inbound data to customer records, accounts, and contacts, ensuring data precision in CRM.

The system offers a personalized customer experience by utilizing call routing based on data in CRM, including greeting by name, routing on personal likes, and recognizing open cases.

Product Features

Pricing

Natterbox understands that each team in your company has different requirements. The vendor adopts a modular method with flexible pricing, allowing you to pay only for what you require and not for every Salesforce license.

You can focus on the functionalities you need currently and add more as your company grows. Contact Natterbox for more details and get your custom quote.