Natterbox FAQs

    • Who is Natterbox best for - their role(s) within what kind of companies.

      Numerous people within a business can benefit from the Natterbox solution. This could be a Contact Centre Director, a Sales Director, a Salesforce Administrator or even a Marketing Director. Our solution enables people in different departments, across all verticals, to provide their customers with a personalised phone journey and exceptional customer experience.

    • How does Natterbox benefit them?

      Enhanced efficiency and productivity with everything automatically being added to a Salesforce contact, opportunity or lead record.

    • How technical do users need to be to use Natterbox's software?

      If you can use Salesforce, you can managed your global business phone system, CTI and Contact Centre within Salesforce. Suitable for technical and non-technical users.

    • What makes Natterbox a leader in this space?

      We are a registered Telco, providing you with exceptional functionality as well as your global business phone system, 100% embedded and managed within Salesforce. Additionally, should you wish to keep your existing phone system, you can still have all the Natterbox functionality over the top of your existing phone system.

    • Who are Natterbox's biggest competitors (3-5 companies)?

      Vonage, Aircall and Talkdesk

    • How/why is Natterbox better than those competitors (or most others in their market)? What about Natterbox is unique, stronger, easier, etc.?

      Work wherever you want, from whichever device you want. Salesforce integration on desktop and mobile with Contact Centre and Call Recording functionality. 100% embedded in Salesforce. Single sign on in Salesforce for complete telephony control. We are a registered Telco, therefore you have one contact for all your telephony needs. Also available over the top of your existing phone system. Cloud PBX phone system available for non-Salesforce users for desktop and mobile. Microsoft Teams users can now capture call data directly into Salesforce.

    • What kind of features can customers expect Natterbox to release in the near future? And longer term?

      Natterbox Insight offers transcription, sentiment and much more https://www.natterbox.com/natterbox-insight/

    • Which popular or common software does Natterbox integrate with?

      Salesforce

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Natterbox. If it's not simple, use broad estimates or ranges for typical setups.

      https://www.natterbox.com/natterbox-pricing/

    • Does Natterbox offer a trial or free download available?

      You can get a free demonstration from us here: https://www.natterbox.com/request-a-demo/

    • Does Natterbox offer any kind of training/education for their product?

      Our Professional Services team provide all the training that is needed during implementation.

    • Describe the implementation process and timeline for Natterbox software.

      Our Professional Services team take a couple of days to ensure everything is running smoothly, depending on the size of the implementation. In this time, your team will learn how to use the platform to its fullest potential and will have full support throughout.

    • What are the Natterbox support options? List all.

      We offer online support 24/7. With an online web chat that is accessible at all hours, as well as a customer support team who are on hand to help with any problems or enquiries, the support provided is next level.

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