"Right from the start, both companies understood this was not a typical Client and Vendor relationship. This had to be a partner approach from both parties. The success of this deployment and the development of Touché for Bombay Palace came from an indepth analysis of understanding what Bombay Palace was looking to achieve. Having a software development team that understands hospitality also played a major part in getting the solution correct first time. I am delighted with the return on investment that Bombay Palace has achieved from the Touché solution. I think its sufficient to say that this solution would not have been so successful had we not had this partnership approach to this challenge."