136 MuleSoft Testimonials

“MuleSoft makes it easy for any user in our organization to find the data they need.”

"At JetBlue, we’re focused on humanizing the travel experience and rethinking our approach to customer service, including deploying mobile payments and being the first airline to roll out on-board purchases using Apple Pay. The tokenization capabilities within MuleSoft’s Anypoint Platform allow us to secure credit card transactions flowing through JetBlue eCommerce Platform, so that we can drive innovation and agility without compromising security."

"In the future, if SES wants to aggregate and start creating building blocks of applications that our customers can use and join in different ways, MuleSoft allows us to do that."

"For more than 175 years, Sagicor has been focused on providing world-class financial services to its customers. APIs built on MuleSoft’s platform play a significant role in how we deliver against the increasing demands of the business, how we expand the plate of strategic options and how we innovate. We’re leaning on the Anypoint Platform to reduce our time to innovation and boost IT agility. This helps our operating companies improve overall organizational velocity, enhance efforts to achieve our ‘connected insurance company’ vision, and drive growth. By using API-led connectivity to integrate our systems of record, systems of engagement and systems of insight, we’re able to create a single view of the customer, eliminate manual processes, identify underserved needs and demographic segments, and improve operational as well as financial visibility to better serve our customers and grow."

"At BaptistCare, we are always looking at ways of improving and simplifying our customer service and delivery across our aged care and home services clients. With MuleSoft, we’re able to move fast and better serve our customers by leveraging API-led connectivity. We are quickly and easily integrating various applications and data — from our CRM system to our YouChoose tool where customers can customize the services they need online within minutes — providing connected customer experiences and reducing project delivery timelines from months to weeks."

"Even before COVID-19, SMEs were being underserved by traditional providers when it came to loans, but the disruption of the pandemic made this considerably worse. Our mission is to become the premier SME banking platform, and we want to support our customers by giving them the services it needs not just to survive, but to thrive. MuleSoft was the perfect partner to undertake this mission with us, allowing us to deliver business-critical services much faster, in ways that would not have been possible otherwise. We have greatly simplified our loans approval processes with MuleSoft, helping us deliver 6,100 PPP loans that have protected more than 47,000 jobs during the COVID-19 pandemic."

“The biggest piece of advice that I have learned is making sure that you have a good platform architecture. Starting out a new platform is always going to be a little scary to begin with but identifying the key architects is monumental. Learn from the MuleSoft team and bring in external help with the right architecture so you can properly train your team members. Enablement is key for the initial phase which will build out the foundation and lay out the strategy. Another piece is making sure you have your infrastructure and network teams engaged. They’re critical to this success. The third piece of advice is to make sure your business partners are aligned on your strategy and you’re delivering the needs of the business to make a more agile and standard system.”

“Seeing how we could do things better within the organization and how we could reproduce that as successes for other efforts, really just having the willingness to kind of lean forward a little bit into new technologies and new capabilities, as well as, kind of break that paradigm that a lot of folks get into is, “We’ve always done it this way. This is the way we should do it.” That’s always, to me, a good reason why you should do it differently.”

“We are expecting our AMI project will transform the utility and we will have new real-time data streams that need to be integrated and managed. We will be able to detect leaks, detect water main breaks, monitor water pressure, and create solutions that benefit customers and the utility.”

“I think my proudest moment in our digital transformation is when some of the leaders from the business side started using the collateral we’ve produced for our value assessment and for our assessment of the benefits of integration and some of our wider enterprise strategies."

“We were told by one of our global channel leads that the best thing we do operationally at Cisco Meraki from a sales perspective is the new deal review queue.”

“Our team’s mission is to build simple and powerful technology platforms to enable business continuity, drive efficiency, and facilitate new business models. MuleSoft helps us achieve exactly that."

“As a Salesforce Admin with no coding background and without an IT team, I was able to integrate our systems using clicks and without a single line of code, in just six months. It would have taken 2 or more years to outsource the project with custom code. Something I’ve never seen done in such a short period of time before. Now our sales reps and field app scientists can spend more time with customers and less time in internal systems.”

“The most significant changes I’ve seen are related to our ability to drive customer success based on real and actionable metrics. Salesforce Customer 360 solution gives us a snapshot into the overall health of each customer, including any need for prioritization or escalation. We now have visibility into needed improvements to our internal processes and have the ability to improve and automate them."

“We knew we couldn’t build everything from scratch, despite the uniqueness of our business, We needed to come up with a best-of-breed architecture.”