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PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your customer conversations from different service platforms such as Zendesk, Salesforce, RingCentral, Talkdesk, among others.
Saviom Software develops and provides Resource Management and Workforce Management software that help firms around the world to improve resource allocation and staff utilization levels. Saviom provides an easy-to-use, highly visual scheduling gant chart allowing you to quickly create and change your bookings. They also provide a number of powerful reports giving you complete analytic's and information on your resources and their work.
TelStrat develops comprehensive call recording and workforce optimization (WFO) solutions. Engage WFO features award-winning technology for capturing customer interaction, knowledge-mining call content, maximizing agent performance, and streamlining workforce management. Over two decades of experience, more than 3,300 customers and hundreds of thousands of users worldwide attest to TelStrat’s unwavering dedication to customer service and support.
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