“The introduction of knowledge maps for job-related knowledge has a variety of positive effects: they provide transparency, simplify cooperation and make it easier to substitute colleagues in the event of illness. It also motivates employees as they can see what they are supposed to do in real time.“

“In the past, we used to work with a traditional handbook in quality management. Its table of contents alone was respectively extensive. But since we set up a digital operating manual in MindManager, the tedious and almost never ending updating procedures have come to an end."