“A critical factor in our decision to outsource to MidlandHR was the strength of iTrent, the underpinning solution, as well as our trust in their people. iTrent’s self-service functionality means that we have been able to automate a number of previously paper-based processes and therefore free up our HR resources. We now use self-service for a whole range of tasks from absence management and holiday requests to expenses forms, the updating of employees’ details and electronic payslips. This means our HR department has dramatically reduced the time spent on administrative tasks and can focus instead on strategies which feed directly into our organisation’s business goals, such as workforce optimisation and employee engagement."