“If anything, people’s need for talking therapies and this kind of intervention increased. Social isolation, disruption to normal ways of coping and normal social support, increased threat to livelihood and self-esteem and the general sense of the physical threats of COVID-19 meant, by and large, people’s difficulties were exacerbated.”

“Since we knew Teams would be our solution going forward, leadership recognised the importance of not diluting our capacity to roll out. The team really stepped up to the plate: we realised the challenge and our part in that and stepped up and delivered.”