"To stay ahead of the curve, we are taking a page out of the business-to-consumer (B2C) playbook and focusing on personalized B2B experiences instead of a one-size-fits-all approach. Customer Insights gives us the 360-degree customer view essential for driving personalized, consumer-like communications."
We felt we had an opportunity to deliver a more unified experience for customers that interact with our different business units. We implemented a Net Promoter Score (NPS) strategy a few years ago, where we focus on customer feedback through surveys. We received positive feedback, but we discovered a consistent theme that many customers didn’t like emailing different people with different questions or being transferred to different departments.”
"Microsoft is a one-stop shop for technology, with respect to sustainability, and I think our future together is really bright."
“To deliver that unique McLaren experience requires cutting-edge use of data and the most forward-thinking partners.”
“We want to expand this further and give them APIs to draw data into their systems. Our vision is to make McLaren the easiest motor manufacturer to do business with.”
“The Power BI reports drawing on the data in our Azure Data Lake that we’ve created for Warranty and Marketing are now being shared across the whole company, up to board level. I’ve been taken by surprise by the engagement and enthusiasm that has created.”
“This project is very new for them because they don't have to pass any real exam. That’s exciting but also very stressful and frustrating, and that’s really what this program is about."
“It’s amazing that we could do this without actually meeting with our contractors. If you told me years ago that you could implement a new system without actually sitting down with everybody, I wouldn’t have believed you."
“It’s a small community here, and our Microsoft and SAP journey is followed closely. We want to develop Azersun Holding in a competitive environment, and we want to bring technology and innovation to the heart of this country. If this path is followed by other companies, we will be very happy.”
"We are enabling new citizen makers to stretch themselves beyond what they thought was possible."
"We’ve been able to take on 25 percent more projects because of increased productivity. With Microsoft Project’s user friendliness, we can bring together diverse groups from across the company to work and focus on delivering results."
"It gave us a foot in the door to talk to people, and provided insights into who these folks were, where their particular focus areas lay, what prevented them from continuing, and whether Arm had potential super-users in their midst – all the while cleaning up the environment of old and unused apps and flows."
“However, with Accenture and Microsoft on board, we had the right partners and the necessary expertise to meet the tight schedule."
"We start a project by drilling holes into the ground, but before that we must have all the proper documentation to request permits. I can follow that progress using the data from Microsoft Project in the Power BI dashboards."
"The Dynamics 365 Sales product team at Microsoft gave us unparalleled support to deliver exactly what we needed for our sales funnel."