"We had a 30% increase in automated self-service interactions. This both empowers customers to find solutions on their own and reduces the load on customer service representatives."
"The company had been growing inorganically through the acquisition of other companies; however, many of them already had IT environments, ways of working, and their own practices. In some cases, this made it difficult to collaborate and adopt the business strategy."
“Using Power BI for management and operational reporting, our directors and team members can have productive discussions and decide how best to run daily operations."
"We're testing Azure technology, with its various services, to complement the potential that Power BI currently offers."
"We have a consultant working on Power Apps for us. He’s not a programmer, but can create apps that integrate right into CRM. This will really help us automate—the STARS app is just the start. We have at least another 50 processes that are paper-based and could be digitized using …
"We oversee the state's education system, with administrative and management processes that call for adequate planning and scheduling. Using Power BI, accountability becomes even more transparent, efficient, and effective."
"Power BI dashboards provide all the information needed to make the right decisions at the fingertips of our leadership teams."
"We wanted to improve the way we were reaching our customers and better understand their needs. With Power BI we were able to create a propensity-to-buy analysis that we can easily show them, and that they can easily understand."
"We place a lot of trust in our Surface devices and the support we receive from Microsoft. All of our employees in Wuxi and Jinan, more than 90 percent of our employees in Shanghai, and half of our employees in Hong Kong are using Surface devices for their work."
"We created an application in Microsoft Power Apps extending from Microsoft Teams where the supervisor can just choose the flight, input how many pieces of luggage were loaded, and how many were not. The reports are published automatically on Power BI, so airlines simply have to check the Power BI …
"Power BI was deployed in conjunction with Microsoft Dynamics 365 for key operational reports, providing a birds-eye view of the business across regions including sales reporting, inventory reporting, and other required analytics."
“This modernization of our IT systems and tools is an important step toward securing our business for the future."
“Our employees absorb small, continuous OS changes more easily. In fact, of all the critical or major issues that we encountered, most were not actually Windows related."
"The reduction of applications in the Always Retest category can be attributed to the increased confidence from the app owners due to the consistency in the program results, and transparency in our communication to the global users about the evergreen process."
"Before, we weren’t able to react before we went into a single meeting. Now, we’re working together with the help of this solution instead of blaming each other."
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