“We asked, ‘How can we optimize the way we service our clients?’ That led us to cloud-native platforms. We tried to tune them to our needs, and that turned out to be a worthwhile proof of concept. It helped us in improved understanding of what you can actually achieve at what cost.”
"Microsoft delivered tremendous benefits such as unlimited email volume with Exchange Online, 1 TB storage per user with cloud-based OneDrive, and security with Advanced Threat Protection (ATP)."
"We’re already better able to thrive in our competitive landscape, and I know we’ve only tapped into 1 percent of what this solution can do."
"The reason for the productivity [gateway] is so we don’t stifle any business growth, so that everyone can explore the value of the new tools that are available, and we can monitor the data sources they use on this gateway, so that once we want to move them over to an enterprise source, we can."
"Power BI has provided us with the lowest total cost of ownership. With Power BI, we are able to address both real-time and analytical reporting while catering to self-service and IT governance as well."
"This [Power BI] dashboard will refresh up to three times a day, so users will always have the most up-to date information."
"When we think about the possible interactions with our customers, we don't only think how to drive them to buy our products, but also how to secure them a positive experience with the brand and our people, But to transform every purchase into a fond memory, you need to enable and support your employees with the right tools."
"More than 150,000 orders have been delivered through our ‘Pay & Collect’ service. Orders are ready for pickup in just 20 minutes after being placed on the website. The industry benchmark is two hours."
"Now, instead of our customers reaching out again, we proactively reply to them right away and resolve any additional issues thanks to the Dynamics 365 Customer Voice surveys."
"When we started using Dynamics 365 Customer Voice and Power Automate, we reduced the time it takes to create and send a survey from four weeks to just a few hours."
“At that time, we made a lot of intentional moves to improve our customers’ experiences, We wanted a sophisticated, dependable way to gather the voices of our customers and aggregate that data to help us understand where we were and how to improve service and loyalty going forward.”
"With Microsoft Power Platform, we’re reducing the time people need to get answers to their questions, which makes us all more effective and efficient."
"From an innovation standpoint, we can use Power Apps to spec and build a solution and continuously improve it, rather than waiting for someone else to do the work."
"Our model is to demonstrate how things can be done better and then help others do it for themselves. Microsoft tools facilitate that."
“We said, ‘This could be better,’ remembers. The Miami-based nonprofit partners with public-sector organizations to modernize their IT. This work includes using public data, open-source code, and technology to help clients’ beneficiaries."