"We’re excited about where the company is headed regarding its tablet and smart phone capability, Mr. Vines observes. Microsoft has a great roadmap regarding dashboard capability through mobile devices."
"Before, staff spent several days each month downloading and assembling data to show sales reps. With Power BI, we’ve removed the need to manually pull data and freed our staff to focus on more interesting aspects of their jobs than data wrangling."
“Our previous solution also produced a per-person and per-day booking report, but it was kludgy and time-intensive, We can do it in Project Service Automation with half the clicks.”
"Power BI has provided us with the lowest total cost of ownership. With Power BI, we are able to address both real-time and analytical reporting while catering to self-service and IT governance as well."
"This [Power BI] dashboard will refresh up to three times a day, so users will always have the most up-to date information."
"When we think about the possible interactions with our customers, we don't only think how to drive them to buy our products, but also how to secure them a positive experience with the brand and our people, But to transform every purchase into a fond memory, you need to enable and support your employees with the right tools."
"More than 150,000 orders have been delivered through our ‘Pay & Collect’ service. Orders are ready for pickup in just 20 minutes after being placed on the website. The industry benchmark is two hours."
"Now, instead of our customers reaching out again, we proactively reply to them right away and resolve any additional issues thanks to the Dynamics 365 Customer Voice surveys."
"When we started using Dynamics 365 Customer Voice and Power Automate, we reduced the time it takes to create and send a survey from four weeks to just a few hours."
“At that time, we made a lot of intentional moves to improve our customers’ experiences, We wanted a sophisticated, dependable way to gather the voices of our customers and aggregate that data to help us understand where we were and how to improve service and loyalty going forward.”
"With Microsoft Power Platform, we’re reducing the time people need to get answers to their questions, which makes us all more effective and efficient."
"From an innovation standpoint, we can use Power Apps to spec and build a solution and continuously improve it, rather than waiting for someone else to do the work."
"Our model is to demonstrate how things can be done better and then help others do it for themselves. Microsoft tools facilitate that."
“We said, ‘This could be better,’ remembers. The Miami-based nonprofit partners with public-sector organizations to modernize their IT. This work includes using public data, open-source code, and technology to help clients’ beneficiaries."
"People have reservations about working with machines or refuse to talk to them. Our colleagues didn’t want to deal with a robot; they wanted the interaction to have more of a human feel about it. Betty is more personal, more tangible, and more than capable of overcoming this hurdle."