”There was a growing sense that the University was simply behind the times when it came to providing core elements of student support and experience, and in facilitating how we worked with each other, and for our students. Our challenges were complex and had evolved over years. It was obvious …
“We said, ‘This could be better,’ remembers. The Miami-based nonprofit partners with public-sector organizations to modernize their IT. This work includes using public data, open-source code, and technology to help clients’ beneficiaries."
“Power BI is our most important business intelligence tool. We see an enormous amount of potential here to gain new insights from our data and thus further improve the way in which we work.”
"Microsoft provided a future-proof enterprise collaboration solution that caters to everyone’s needs, regardless of whether they are on the go, in the office, or working remotely."
"We still have work to do to further reduce our number of platforms and applications, which will allow our IT teams to become even more focused and agile."
We felt we had an opportunity to deliver a more unified experience for customers that interact with our different business units. We implemented a Net Promoter Score (NPS) strategy a few years ago, where we focus on customer feedback through surveys. We received positive feedback, but we discovered a consistent …
“Today, we use a suite of Microsoft products that work together. The ability to interoperate across products is one of the strong points of the Microsoft offering.”
'Metro Bank (is) leveraging Azure to take their Power BI capability to new heights."
"We have a teacher who had a student last year who only spoke Mandarin. He has his Surface device, with his microphone, and in front of the class he has Microsoft Translator doing the live translation from Mandarin to English. So, this student who you would normally have to pair …
"One thing that we thought was really motivating for teachers was that all these students had been identified as having a need that they were struggling to meet in the classroom. By the end of the project, teachers were able to evaluate students with a measurable outcome, uncovering a whole …
"We've already saved 1.7 million minutes across the business and over eight hundred grand in cash. Efficiencies that we're driving and making sure that they've got much more time to focus on helping customers and passengers quickly, easily and safely.”
"Microsoft is a great collaborator. Its expertise helps us in our mission to save children’s lives."
“With Customer Insights, we are more future-proof because it’s adaptable, flexible, and gives us the possibility to innovate.”
“We can be faster about getting insights about our donors. We can act fast on our data.”
“Customer Insights really helps us to segment the right audiences, to focus on them, to engage them in a very relevant way, and to retain them."
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