“We were able to engineer this app in a matter of weeks, as it slotted easily into the Microsoft infrastructure that was already in place. That gave us a huge advantage! Since then, the app has kept our office operations running smoothly.”
“How do we change the economies and add value for these policyholders, agents, and The Hanover employees? The industry has been doing a very manual process for placing insurance for these companies regardless of whether it's a billion-dollar company or a million-dollar company.”
“For me, I’ve always had a strong interest in the capabilities of technology. Six years ago, I fell in love with Microsoft Power BI and it changed my career completely. I saw a huge opportunity in terms of how organizations can use it to digitally transform.”
"We still have work to do to further reduce our number of platforms and applications, which will allow our IT teams to become even more focused and agile."
We felt we had an opportunity to deliver a more unified experience for customers that interact with our different business units. We implemented a Net Promoter Score (NPS) strategy a few years ago, where we focus on customer feedback through surveys. We received positive feedback, but we discovered a consistent theme that many customers didn’t like emailing different people with different questions or being transferred to different departments.”
“Today, we use a suite of Microsoft products that work together. The ability to interoperate across products is one of the strong points of the Microsoft offering.”
'Metro Bank (is) leveraging Azure to take their Power BI capability to new heights."
"We have a teacher who had a student last year who only spoke Mandarin. He has his Surface device, with his microphone, and in front of the class he has Microsoft Translator doing the live translation from Mandarin to English. So, this student who you would normally have to pair with a student who also speaks Mandarin to translate, that didn’t have to happen. The technology just translated for him."
"One thing that we thought was really motivating for teachers was that all these students had been identified as having a need that they were struggling to meet in the classroom. By the end of the project, teachers were able to evaluate students with a measurable outcome, uncovering a whole new learner with the use of Learning Tools. They soon discovered the benefits of these tools and began using it class-wide."
"We've already saved 1.7 million minutes across the business and over eight hundred grand in cash. Efficiencies that we're driving and making sure that they've got much more time to focus on helping customers and passengers quickly, easily and safely.”
"Microsoft is a great collaborator. Its expertise helps us in our mission to save children’s lives."
“With Customer Insights, we are more future-proof because it’s adaptable, flexible, and gives us the possibility to innovate.”
“We can be faster about getting insights about our donors. We can act fast on our data.”
“Customer Insights really helps us to segment the right audiences, to focus on them, to engage them in a very relevant way, and to retain them."
“When selling or leasing an engine, it’s not uncommon to run into an inability to properly account for a part’s history. Any part that we can’t certify must be replaced, which equates to last-minute discounts in the millions of dollars—just because there isn’t reliable data.”