"This [solution] allows us to monitor customer satisfaction at a glance. Managers can filter views by customer, contract type, business unit, or evaluation period to reveal performance patterns."
“This integration has not only elevated operational efficiency but also strengthened our ability to deliver more personalized, data-driven experiences for our customers. With this foundation in place, we’re ready to accelerate innovation through AI, analytics, and digital retail excellence.”
"Our ability to develop personalized services and make our conversations personally relevant to the individual has grown dramatically, and we see that in the improvement of our already strong member retention numbers."
“If a French-speaking customer called and the French-speaking customer representatives were out, we couldn’t respond effectively."
“With Dynamics 365 and Power BI, we can track margins in much more detail and slice them by customer group, country, or material. We also track transportation costs, which helps us be smarter with pricing and shipping policies."
"Business Central enables us to manage multiple properties as easily as one.”
"With Managed Environments and our new governance model, we are able to manage over 8,000 environments with a relatively small product team of just five people.”
“Managed Environments has greatly simplified and improved our ability to govern Power Platform at scale. It’s the best way to manage at a global level."
“Using the agent is like having a super smart and efficient intern on your team."
“After two years of usage, we recognized the need for a new solution with more flexibility, that was easier to use, and that better served the needs of our business."
“We now have a modern, easy-to-use CRM system that will help FRP continue to grow into the future. The Telefónica Tech team were instrumental in ensuring success—their understanding of all stakeholder perspectives and solid blend of soft and technical skills helped us feel like one team.”
"We always have some growth challenges to solve."
"Sometimes the cause isn’t a lack of study capacity, but personal difficulties affecting students’ well-being, whether family-related, or health-related.”
“We were very surprised. It was a real ‘wow’ moment.” The collaborative effort between Microsoft and its partners significantly accelerated the implementation process."
“Salespeople also had to process invoices manually, which was time-consuming. Some business units weren’t even using CRM at all. They relied on pen and paper to track opportunities.”
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