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“We now have the ability to deliver the right data driven insights to leadership teams so they can make the right decisions. Instead of just an IT function that keeps the lights on, we are the ones turning on new lights.”
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“In the old days, you could click around for 10 minutes and not find the document you were looking for."
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“We’ll also be using Power BI and Microsoft 365 usage analytics to track how many of our workers are using Teams, SharePoint, or any of the solutions we’re still working on deploying."
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"A systematized exchange of information with our suppliers, it took time to approve or reject decisions regarding vehicles, and this was something we wanted to improve with Caja Negra. The manual process already had weaknesses because the information was scattered and was based on the different criteria of each supplier. …
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"We had to work on transforming people, not just processes."
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"The assistant takes only 10 seconds to approve or reject the supplies since it is based on the historical data of a fleet, which can reach 50,000 vehicles."
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"The first objective was to renovate the old systems in the subsidiaries and the second was to create a global information management system. A system to meet local needs and a global framework for company managers to decide next steps."
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"We follow the methodologies recommended by Microsoft, going through analysis, design, development, testing, deployment, training, and post-implementation support."
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"Capabilities such as incoming case capture, case assignment, document management and mirroring functionalities in the SLA tool remove the need for work in two platforms simultaneously."
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"Microsoft was very important during the implementation and provided valuable insights into some of the problems we faced during deployment. The Microsoft team delivered outstanding technical guidance on the end-to-end automation solution that helped us improve deployment issues and performance."
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"The future of how we manage our data is even brighter with AI workflows. We look forward to even higher projected returns from business and engineering process improvements using components of artificial intelligence."
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"Capabilities such as incoming case capture, case assignment, document management and mirroring functionalities in the SLA tool remove the need for work in two platforms simultaneously."
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"Microsoft was very important during the implementation and provided valuable insights into some of the problems we faced during deployment. The Microsoft team delivered outstanding technical guidance on the end-to-end automation solution that helped us improve deployment issues and performance."
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"The future of how we manage our data is even brighter with AI workflows. We look forward to even higher projected returns from business and engineering process improvements using components of artificial intelligence."
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“Microsoft empowered us to automate processes with Power Automate, develop applications with Power Apps and do Business Intelligence with Power BI."