"You can save the data in the cloud in real time. So it’s possible for our central team to download the data and immediately put together a report. It is fantastic."
“For customer support, we use a Copilot chatbot to answer simple customer questions such as ‘How much is my bill?’ and ‘What was my last payment?’ so customers don’t have to wait to speak to a representative."
“We’d build an app on JavaScript and then, two years later, they would come out with new templates and we’d find ourselves starting over, trying to catch up to the latest JavaScript standards.”
"This solution not only automates orders, but also learns from the past. It identifies, for example, whether the battery has already reached its useful life, the price of a replacement, or in which region of the country it is most common for brake wear to be greater, depending on the …
"A systematized exchange of information with our suppliers, it took time to approve or reject decisions regarding vehicles, and this was something we wanted to improve with Caja Negra. The manual process already had weaknesses because the information was scattered and was based on the different criteria of each supplier. …
"We had to work on transforming people, not just processes."
"The assistant takes only 10 seconds to approve or reject the supplies since it is based on the historical data of a fleet, which can reach 50,000 vehicles."
"The first objective was to renovate the old systems in the subsidiaries and the second was to create a global information management system. A system to meet local needs and a global framework for company managers to decide next steps."
"We follow the methodologies recommended by Microsoft, going through analysis, design, development, testing, deployment, training, and post-implementation support."
"Capabilities such as incoming case capture, case assignment, document management and mirroring functionalities in the SLA tool remove the need for work in two platforms simultaneously."
"Microsoft was very important during the implementation and provided valuable insights into some of the problems we faced during deployment. The Microsoft team delivered outstanding technical guidance on the end-to-end automation solution that helped us improve deployment issues and performance."
"The future of how we manage our data is even brighter with AI workflows. We look forward to even higher projected returns from business and engineering process improvements using components of artificial intelligence."
"Capabilities such as incoming case capture, case assignment, document management and mirroring functionalities in the SLA tool remove the need for work in two platforms simultaneously."
"Microsoft was very important during the implementation and provided valuable insights into some of the problems we faced during deployment. The Microsoft team delivered outstanding technical guidance on the end-to-end automation solution that helped us improve deployment issues and performance."
"The future of how we manage our data is even brighter with AI workflows. We look forward to even higher projected returns from business and engineering process improvements using components of artificial intelligence."
FeaturedCustomers has 1,926,696+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.
