"Our CEO in Europe can now see all the sales across North America to Europe in one currency because we use Microsoft Power BI. That’s a pretty important and powerful tool."
"We’ve experienced a change in mindset as to how success can be achieved and reimagined using Microsoft Power Platform to modernize and redesign company processes."
“Now that our data is centralized, we have an easier way to manage it and bring the public along with our decisions.”
“The standardized deployment of the solution means our small central resource team can support a wide array of users.”
“Before Dynamics 365, we couldn’t benchmark our service provision against the industry. But now we have the data backing our claims of impact and satisfaction to show clients, insurance, and corporate partners and funders.”
"We opted for Dynamics 365, as our initial goal was to automate some processes, such as entering sellers into the marketplace and having a complete view of that day, as well as ensuring more touchpoints."
"We sell a lot without any incidents. The platform supported the operation very well, all with Azure's support. This movement of microservices, the use of cloud in security layers in addition to elasticity, culminated in Black Friday 2020, which was extraordinary and was only possible due to the capacity and …
“Working with the Azure platform was crucial to our strategy of accelerating deliveries and modernizing technology.”
“Our contact centre staff are used to being hands-on with customers on the phones, so they are in a great position to design our digital experiences so that customers can interact with Redi, our virtual assistant, exactly as they would interact with a live agent on the phone.”
“Its intuitive operation means that our conversation analysts, who typically come to us from the contact centre and do not have a technical background, can own the process of introducing new functionality or customer journeys in Redi from end to end. They hold the card throughout the journey. In this …
“By designing customer journeys in Microsoft Copilot, over 90% of our customers get what they want from Redi. The roadmap for Copilot is so full of new innovations, we know that we can continue to improve on our award-winning experiences.”
“Contacts can vary, and it’s a bit of a subjective view for staff in the Players Association to look at the film and decide if the contact was inadvertent."
“We had to figure out how we can do this in a unique space and build something that can create efficiency so that what would have taken days to go through can now take hours or minute."
“All business areas have the autonomy and security to enter into the system and access the data that are interesting for that operation, always taking into account issues such as security and LGPD.”
"It wasn't an easy decision; we needed to make a big investment and involve a technical resource that understood the Microsoft cloud. The migration was so natural that we were able to implement it in a record three months' time."
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