"We can see the impact of triggered campaigns and more personalized real-time journeys powered by richer customer profiles in Customer Insights. This has led to higher engagement scores. Advocacy breeds influence and advertising, which, in the end, impacts our P&L."
"We had to work on transforming people, not just processes."
“It had to be in plain and empathetic language, and our nurses were doing that on their own.”
“Those inhouse test centres were incredibly valuable to us. They served almost as a beta community that allowed us to test the model and derisk a quite complex, disaggregated supplier landscape.”
“Imagine gathering store feedback from 800 emails and then retrieving the information you need, fast,”
“We aimed to establish bidirectional communication with our store employees, not only to inform, but also listen, because they’re the ones at the front."
“And any piece of information can be found immediately using a standard keyboard shortcut.”
“Software and data are at the heart of Michelin’s strategy to support our sustainability and other goals. That’s why Michelin has designated IT as a key part of its operational structure.”
“But for our new companies, we also look for an ERP system that facilitates the user experience securely. Business Central checks all the boxes: it’s an easy-to-deploy SaaS solution that combines ERP functionality with Microsoft 365 productivity apps and multifactor authentication.”
“When they know that, they trust us, and that trust makes change much easier."
“There are other PMS products that can aggregate data, but they are not able to customize the data like we needed."
"The challenge was to ensure that our systems could manage the high volume of data and interactions seamlessly, without compromising on performance."
"We rely on Power BI to understand our users and make data-driven decisions."
“There was no proper recordkeeping method or follow-up process, and most assessment coordinators felt that expectations were unclear and that access to assessment information was limited once it was turned in. Ultimately, this process created a culture of doing the bare minimum in terms of assessing student learning.”
“We can provide quick, thoughtful, thorough, and comprehensive feedback through a review process, using Nuventive as a critical tool to communicate that information.”