"We are accumulating data, mainly sales data, and in the future we would like to accumulate and utilize data on in-store purchasing segments, history of sales promotion activities, etc. However, the data is used in various places and formats, and it will take some time before we can collect and …
"We’re accelerating growth by running a reliable company and using Dynamics 365 Sales and Power BI to make the right decisions to properly manage our business."
"All data from our system is uploaded to the Azure SQL Database. Then, Power BI absorbs the information and generates reports."
"Now, employees have all the data at their fingertips in Dynamics 365 and customer journeys success was raised by approximately 15%."
"Our partnership with Microsoft has been the engine of our innovation. The extensive Azure ecosystem allowed us to access cutting-edge AI tools and slot them easily into our solution. This in turn enabled us to very rapidly develop the most innovative real estate platform on the market."
"We pushed the limits of what Azure AI Search could do and tested numerous approaches. In the end, our efforts paid off. By combining Azure OpenAI and Azure AI Search, we now achieve a 98% match rate, which means that almost every suitable property is covered."
"This migration to the Microsoft Dynamics 365 cloud was one of the most significant projects in our digital transformation journey."
"We had a 30% increase in automated self-service interactions. This both empowers customers to find solutions on their own and reduces the load on customer service representatives."
"We can now dive deep into customer journeys, identify pain points, and address them immediately via marketing campaigns with very high success rates."
"Since using Dynamics 365, we have doubled the number of electricity clients and increased the number of natural gas clients by five times."
"Planning, testing, and continuous support were essential components of our strategy. Our IT team collaborating with Data Communication and Microsoft ensured that all these stages proceeded smoothly."
"With the new platform and Power BI, we’ve democratized customer insights across the company. This means we can make informed decisions about future strategies and trends because insights are no longer siloed but available to all relevant teams, from company leaders to merchants."
"Everything’s being realized in code—it’s very repeatable, very predictable, and it checks all the boxes from an operational efficiency perspective."
"We’re transforming our customer experience by using data modernization and advanced data science models, allowing us to understand our customers better and provide the best recommendations and interactions. It’s truly changing the way we interact with our customers every single time they engage with our brands."
"Our work with the Family Safety Portal and ROMS is not just about improving our own operations – it’s about setting a new standard for how technology can be used to protect and support vulnerable communities."
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