“Together with Microsoft and Mercado Libre, we have been able to solve the main relationship problems between players in an e-commerce chain, allowing them to digitally integrate their commercial strategies. Thanks to the development of a solid technological infrastructure and foundation, there are no limits to commercial growth when the main players in each sector are connected; and the quality of relationships is considerably improved when the end customer satisfaction rate is visible to everyone.”
“This is a game-changer for our client experience. The productivity gains we’ve seen with Copilot are remarkable. It’s helping us integrate our processes and reduce waste, which is crucial for our profitability.”
"Now we have a single consolidated source of truth that everyone uses, and we can increasingly automate our analysis for a deeper dive into the intricacies of the data."
"We needed a system that could not only grow with us for many years, but also become a source of inspiration and discovery of new development areas."
"We rely on the solution to record our activities like deadlines and tasks. We actively use the marketing functions to create campaigns, marketing lists, and schedule phone calls. This allows for a tailored approach to each customer communication and lead generation.”
"With Azure AI and Power BI, we’re now able to quickly combine a lot of different information sources, for example, multiple data indicators and thousands of documents on agriculture and rural development, to do analysis."
“We felt that with artificial intelligence, we could get better insights, improve the targeting of the vulnerable communities we serve, and monitor and adopt the analysis for the best outcomes. When used in a responsible and transparent manner, artificial intelligence has the potential to increase efficiency and development impact, as well as help us understand data that would otherwise be impossible to understand.”
“We firmly believe that AI can have a major impact in helping us as an UN institution significantly work more efficiently, work smarter, and work better. The UN Principles on the Ethical Use of AI provides a guidance and framework for IFAD to ensure that work with AI is informed by ethical considerations through all aspects.”
“Historically, Medtronic has been a decentralized organization. We had the vision to bring together global operations and our supply chain to drive an efficient and effective organization.”
"'One best way’ is about more than aligning our tools and processes. It’s about bringing together diverse minds to work in harmony and innovate in ways we couldn’t have individually.”
“A key objective was to generate actionable insights. Any dashboard should help business leaders take specific actions and make decisions, which means these dashboards should be flexible enough to adapt to changing business needs.”
“Power BI has helped with the visualization of the data. It has been phenomenal at giving everyone the opportunity to manipulate the analytics without manipulating the data.”
“Within months, the entire company, from executives to entry-level employees, could use data and analytics on INSIGHTS to make faster decisions and improve operations."
“Many of these calls were about internet banking, password resets, and online payment limits. We wanted to improve customer experience by reducing waiting times and handling customer requests faster"
“We analyze recorded calls via a Power BI dashboard. If the bot isn’t able to understand the customer because of an error we can solve, then we change the natural language processing (NLP) model.”