"Once you digitize voice, you can drive a huge amount of automation. You can produce valuable insights that can benefit customers. I think the obviousness of the benefit will outlive any challenges."
"With Azure RedHat OpenShift, whenever something goes wrong or misbehaves, the system is able to repair itself. It is helping us a lot."
“The more that we could automate app installment and updates on the devices, the better.”
"To avoid project delays, we needed an infrastructure that was robust, with the flexibility to ramp up or down quickly—without prohibitive investment. It seemed like a good time to move more actively into Azure cloud services."
"It’s easier than ever to recruit the best people who share our values because the quality of our data demonstrates that we keep to the highest possible standards."
"Our challenge is to empower people to achieve a product launch pace unprecedented in 104 years. We see the collaboration tools in Microsoft 365 as essential for our business transformation."
"We consider Project Online absolutely critical to the new way we do business."
“Pushing our customer-facing systems into the Microsoft cloud platform makes sense from both an availability and a security perspective.”
“Managing timing is crucial. We use task dependences in Project Online to ensure that everything stays on track, even if a supplier suddenly can’t make a delivery date. That way we know that our critical compatibility points among different design elements are always aligned, which means we get a more …
“When we sell a product, we are also selling the excellence of support and services.”
"It’s going to reduce call handle times, it’s going to reduce the actual overall wait for the customer. I’ll be the knowledge base that the customer is looking for."
"With the system dashboard, we can look in one place to understand more about direct customer feedback, see key metrics around how the system is performing, and whether or not it’s resolving customer problems."
“Customer service is a big driver of loyalty. If we’re able to provide a good customer experience, that will drive more continued business for HP.”
“HP is reinventing the support experience by empowering our customers to easily solve a broad range of issues on their own. The advanced artificial intelligence capabilities from Microsoft enable HP Customer Service to deliver and manage these self-service solutions efficiently and with more precision.”
"With Azure Machine Learning, we can automate the image classification process to feed our scientific models. The data preparation tool helps us combine years of data into an organized and complete source. This frees up our scientists to spend more time on snow leopard conservation."
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