“The business fundamentals were not right. Our lack of business insight made it difficult to make decisions and adequately control our business. The outsourcing arrangement resulted in subpar credit collection and inadequate customer satisfaction ratings. Moreover, the high cost of outsourcing contributed to an operational loss.“

“MECOMS offers us an integrated system to manage and analyse our own data. It enables us to make informed decisions, based on sophisticated statistics. For example, we can combine quantitative data of substations and customer groups to take targeted follow-up actions. This business intelligence enables us to take actions, not …