Marvin is the only AI customer feedback repository designed to connect anyone in the org with trusted, 360° customer knowledge instantly. They imagined a world where anyone could ask a question about their customers and get an instant, data-backed answer. They designed Marvin to be the single source of customer truth they always wished they had. The real magic is making insights accessible and actionable to everyone, not just the researchers. Today, their mission is more critical than ever. They're building a future where every strategic business decision is grounded in the voice of the customer.
“For instance, in the beginning, when we launched, we used Marvin very extensively for bug monitoring. I was just trying to see if there are bugs that we're encountering or that the users are encountering that for some reason are not obvious enough to show up in our monitoring or something that we cannot see in the customer support requests.”







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