Marchex

Benefits

Benefits for Sales and Marketing Teams

Despite the proliferation of business communication channels, the phone still remains the most important conversion tool. Marchex call analytics software aids sales and marketing professionals to eliminate guesswork and link online-to-offline info to learn what makes a consumer to convert. They can leverage advanced search analytics, speech analytics, and other tools to fully capitalize on their company’s call data.

Availability

The vendor has deployed data centers in diverse geographic locations with integrations with top carriers to ensure vital system redundancy.

Scalability

Marchex’s scalable architecture harnesses flexible computing capacity to help enterprises meet the needs of variable call volume and fast growth.

Round-the-Clock Monitoring

Marchex’s systems operations staff perform 24/7/365 monitoring of core services and carrier integrations.

Fraud Prevention

The software’s Clean Call functionality blocks over 90% of calls from spam callers, auto-dialers, and telemarketers, and stops robocalls from getting through to your company’s employees.

Advanced Security

Finally, the vendor has deployed a multi-layered, comprehensive security system that includes features such as intrusion detection, encryption of confidential data in transit and at rest, and audited access controls based on employee role.