"In a highly competitive environment where the cross-channel sale is becoming more and more important for the industry, order management and the associated in-store execution capabilities are the most critical piece of the retail infrastructure to get right."

“While Manhattan’s Warehouse Management solution enables us to efficiently manage warehouses, the company’s Extended Enterprise Management brings us global visibility and the power to transfer some logistical responsibilities to our suppliers. Together, these solution enable us to achieve complete control and total visibility over our business.”

“With the solutions from Manhattan and Vocollect, we have achieved our goal of increasing picking productivity by 25% while improving quality service to our customers. We fill orders to booksellers much faster.”

“We rely on Manhattan to reduce the noise in our warehouse.”

“We spoke to other companies who had undergone transformation projects of this scale and knew that to ensure a successful transition, we had to manage the whole changeover process as a highly focused and committed team, following clearly defined procedures and lines of responsibility.”

“A lot of companies have been purchased by the big 3PLs and it’s harder for them to adapt to the specific needs of a customer. We have a very flat corporate structure, which lets us make decisions quickly. Since exceptional customer service is at the base of everything we do, …

“Our retail stores had more inventory than needed and the inventory was out of sync with sales.”

“Even with so many criteria to fulfill—put-to-store for our own stores, dynamic processing for key customers, case-in/case-out for the mass channel, and traditional pick and pack for our mom-andpop stores—Warehouse Management supports all of them.”

“Another benefit for us is that the system precisely mirrors the system in the U.S. We have deliberately made an exact copy of the U.S. implementation so we can apply any of their modifications and upgrades very easily here.”

“With the construction industry in decline, there’s been significant downward pressure on our pricing.”

“Manhattan and Ewing operate by many of the same core values, resulting in the company’s rise to the top of our preferred partner list.”

“Additionally the system needed to be adaptable and quick to implement. One of the key strengths of Manhattan SCALE over many other solutions is its simple and flexible rule-based structure enabling our warehouse operations staff to manipulate processes to meet the changing demands of business, as opposed to potentially expensive …

“The aim of the deployment project was not only to cut costs, but was also very much to do with optimising the way staff are deployed, improving our order fulfilment accuracy and offering enhanced service levels to our customers.”

“Manhattan’s products are extremely user-friendly. Our staff definitely knew 90% of what they needed to know about the system within a month. Instead of performing all activities manually, the system now does the thinking for them and our staff use handheld devices. This saves a lot of needless toing and …

“The implementation of Manhattan’s software has definitely made us more efficient. We have better visibility and therefore control over our supply chain execution processes.”