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NWN helps customers solve business problems through technology. NWN offers a broad range of innovative and cost-effective software and technology solutions and services, from business intelligence and custom application development to technology infrastructure, monitoring and support services. They help customers choose the IT solutions that make the most sense for their business. They work with private sector businesses across many industries as well as state, local, and educational organizations in the public sector.
PLVision is a European software engineering company helping world’s leading businesses to stay on the edge of technology since 2007. They provide custom software development and testing services in the areas of Industrial IoT (IIoT) and Computer Networking.
Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. Provana delivers products like compliance management system, collection resolution apps, speech analytics platform, business analytics dashboards and a reliable workforce specifically trained for your needs. Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%
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