“Our QA and CES scores make it clear that the process works and saves the company money. Management is fully on board because it solves multiple problems at once.”
“Only 58% of our email tickets were being accurately tagged by agents, which is extremely low. This was especially problematic, because we use tagging to understand inquiry volume by type and measure the Voice of the Customer.”
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
Klaus is a conversation review & QA platform that makes internal feedback easy and systematic. Klaus is a quality management platform for support teams. Integrates with your help desk, good …
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