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“As a CX leader, you’re always hungry for more data sources to understand the customer interactions that are happening. Without consistently looking at the quality of interactions, it’s impossible to gain a consistent look at what is needed and help people grow.”
“Some people were using Google Docs, some were creating their own knowledge repositories, and some were building WordPress sites with things they had learned throughout their careers. It was a really big hodgepodge of information that delayed agents from helping customers.”
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience …
evaluagent after years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, they know how hard it is to consistently deliver great customer service …
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