“Before we developed a process to measure and influence quality, it was considered a positive coincidental outcome of a great team with a culture of effort. But quality isn’t something that simply happens. To us, quality became something we could influence and actively trigger because we developed a process for …
“Organic growth from word of mouth is the best kind of growth.”
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
Klaus is a conversation review & QA platform that makes internal feedback easy and systematic. Klaus is a quality management platform for support teams. Integrates with your help desk, good …
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