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“If a new feature process has been implemented without proper training or communication, this may cause agents to provide incorrect solutions to our members, which is not good."
“We are constantly trying to help our agents self-serve because things are happening so quickly and there's a lot going on. We try to give them as many sources as possible at their fingertips. We also assign lessons through the MaestroQA-Lessonly integration – if we mark someone as doing something …
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience …
evaluagent after years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, they know how hard it is to consistently deliver great customer service …
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