This is the second company that I’ve implemented Salesforce for our Business Development division and I can honestly say that working with Luxent as our third-party implementation partner has been a huge success. They are responsive, professional, accountable, timely, and pay close attention to details. If I have any issues or problems, they address immediately and are eager to solve problems that drive a mentality of relentless customer satisfaction. If you haven’t worked with this team, you’re missing the boat!

We spent a long time searching for the best vendor/partner to get Salesforce training. It was the classic “Goldilocks” scenario – one was offering (and charging) way more than we needed; another was not offering nearly enough. The folks at Luxent were very flexible and willing to work with us to design a class that was “just right” – at a price that was reasonable, as well! (The class, and the trainer, were outstanding.) Since then, we have had a similar experience with custom CPQ development needs. Luxent took the time to learn our (very specific) needs and develop a demonstration that was tailor-made for us. Quite an impressive bunch!

Luxent delivered as Synventive hoped, completing the implementation on budget and on time. The planning process built a strong foundation to give Synventive’s team the experience to manage our system needs, and this enabled us to keep budgets in line, and focus investments on key areas. Synventive continues to use Luxent for customizations that are delivered on time and with valuable and complete documentation. We have numerous vendors that we use each day, and Luxent is one of the very few that I would recommend. They’ve done a great job for us.

The Breathing Association had a very positive experience with the Luxent team. We have been successfully using Salesforce to collect and report client data to United Way for five years. However, as a small non-profit health care organization, we have grown over the past two years and added new sources of income with multiple new reporting requirements. Because funding is closely tied to reporting accurate, confidential demographic and patient data, we needed to upgrade Salesforce to accommodate these new demands. With changing costs/values for medications and in-kind services, we were left with a large amount of data to collect and a need to provide clear reports that could change over time without losing old data for each patient. The robustness of Salesforce combined with the creative reporting methodologies developed by our Luxent consultants have given us the ability to provide multiple, accurate reports in a timely manner without overburdening our small staff with multiple data entry requirements. The training and training tools they provided allow us to keep the system up to date without requiring additional TA. As a non-techy, I was extremely grateful for their patience and willingness to work with me in spite of my lack of knowledge. Both they and Salesforce make it easy for me to be a Salesforce “administrator” with little knowledge of computer language. In the future we will make every effort to request funds from new grantors to engage Luxent to keep Salesforce compatible with the data we are required to collect and report.

I worked with Luxent on a customization project of our Salesforce Enterprise Edition. The process was documented well, easy to work through, simple to understand given my experience with Salesforce, and was in general very smooth. Given that the lead Luxent consultant was working on the West Coast US and our organization is based in the UK, the time difference, while awkward, was easily worked around with very flexible meeting times to suit our schedules.

The team at Luxent just gets it—we didn’t have to explain things over and over in order to get it right.

We use iQ CPQ to create every single quote we send. We do nothing but quote custom orders and iQ’s ability to help us send highly professional quotes, as well as collect data on every quote, is extremely important to Clear View Bag’s growth strategy. We sent over 4,000 quotes out of iQ in our first four months and couldn’t be happier with its capabilities.

I have been truly impressed working with Luxent. They not only consult on the best way to implement Salesforce according to your business but they take a deep dive into your business and learn it. This way they are not only consulting on Salesforce but creating a plan unique to your business goals and metrics. The response to my needs have always been top notch, even when it is “after hours”. The team is constantly looking for ways to improve your business and make it successful.

We spent more time making the decisions about what platform and consultants we were going to use than it ultimately took to implement Salesforce.

iQ CPQ delivers exactly what we need. With a high quoting volume and the need to control margins, we needed a flexible, reliable solution that could handle our needs. With iQ, we’re able to create, modify, and deliver quotes that look professional and win sales.

We searched around for quite a while looking for the right quote tool and I am so pleased that we found iQ. It is smart, very easy to use and gives our customers a great looking PDF. Implementation was a breeze with help from the knowledgeable staff at Luxent. Keep up the great work.

Everyone I’ve worked with at Luxent has been on their game. They are knowledgeable with every facet of the Salesforce CRM suite, and have always met our deadlines. Our lead Luxent consultant is always able to provide excellent guidance on customization of the tool. I would highly recommend this partner to any manufacturing organization looking to implement or customize Salesforce.com!

Luxent, and specifically our trainer, did a wonderful job providing the introductory Salesforce training to our employees at H.G. Makelim Co. Many of our users are not very “tech-savvy” and were apprehensive, but our trainer went out of her way to make everyone feel at ease, and presented the information in an easy-to-understand and non-intimidating way. Our lead Luxent consultant has done an amazing job learning our business and the industry we serve; her knowledge enhanced the credibility of her message with our team. We have been very pleased with the overall level of support and guidance provided by Luxent, and our trainer reinforced our experience with a fantastic introduction to Salesforce.

I spend a large amount of time working with Aasonn’s consultants and customers alike inside our custom Ticketing portal and have found it to be built with nearly every detail in mind of what our consultants face on a day-to-day basis. I love that the portal was designed and strategized in such a simple way that almost anyone logging in can find their way around with ease.

Luxent has always delivered intuitive and unique solutions to meet our requirements. Working with the Luxent Salesforce team was a natural fit as we moved forward with building our Customer Community.

The biggest feedback we hear from our users is how easy it is to find information, especially in comparison to what they had before. It’s very, very easy. It’s very organized, and has very strong search capability. It’s very easy to access the site, and everyone likes the fact that they can see everything on their tablets, iPads, and iPhones in a much easier way than they could before.

For our Salesforce implementation, Luxent did a nice job of scoping out our project and our lead Luxent consultant was able to provide us with a detailed timeline. He kept us on task, we met every deadline, and went live in two months. He also did an exceptional job training our staff, some of which had never used CRM. We certainly look forward to working with Luxent again in the future.

We have been using our Salesforce with custom integration to ERP by Luxent Technologies for over two years. This year we upgraded our server infrastructure which meant our ERP systems, as well as the custom Salesforce integration, would have to be migrated and reinstalled on the new servers. Our lead consultant led the effort by planning, testing, quickly responding, and following-up to ensure a seamless transition of the custom Salesforce integration to the new servers.

We’re constantly building quotes and needed a system that could transform our entire sales process. iQ CPQ is built for manufacturers in a way no competitor even came close to providing.

Luxent’s LiNK Data Integration with our ERP system has provided Mats Inc. with visibility and put reporting of key data at our sales reps’ fingertips. Plus, Luxent customized LiNK for Mats Inc. to push a Salesforce Opportunity to an ERP Project, which has streamlined our process. It has been great partnering with Luxent, who helped us define our process and worked with us to implement a solution for Mats Inc.

Implementing Salesforce and integrating it to our ERP system has completely changed how we do business. We’re so much more efficient and I love the visibility we have to track everything we need to know about our customers.

We take our partnerships very seriously. Every partner must align with our four core values and be someone that we can trust, respect, and collaborate with long-term. Luxent has been a partner that demonstrates they care about our business, our users, and our success. That means a lot to us.

After an extensive search of companies and products we selected Luxent and iQ CPQ as a cornerstone for our integration of Salesforce with our ERP system. iQ CPQ will be a critical solution for us in speeding up our quoting workflow and gaining 100% adoption of Salesforce. The Luxent team has been great to work with. The team is knowledgeable on iQ CPQ, LiNK Data Integration, our ERP system and the manufacturing vertical. The scoping process was thorough and very informative, the resulting proposal was very professional, detailed and extremely well done, which helped me gain full commitment and support internally for this project. I would recommend them to other Manufacturers & Distributors looking to get the most out of Salesforce.

I am very happy with the creative solution that Luxent came up with to keep my practice management data in sync with my Salesforce database. Their alternative has saved me both time and money. I also appreciate their responsiveness to my communications and requests.