“After using these concept maps, I didn’t even need to analyze the data—I saw an immediate and marked improvement on their exam scores. After controlling for prior knowledge, we determined that students who used concept mapping scored significantly higher on the unit test than students who worked individually without concept …

“In creating our products, there are a lot of flows. If someone calls into the service right before a conference starts, how do we handle them? If someone calls in after the conference has started, but doesn’t enter the right PIN, where do we send them? There are so many …