“I really use Lucidchart as a starting point because I think very visually, and I think a lot of people are more visual than they realize. Quite often people will say, ‘Oh no, it's fine. I'm fine with the list.’ But then when you show them a diagram, they go, …

“After delivering a solution, we have to hand off diagrams showing what we actually built. Before Lucidscale, you would have to spend time recreating artifacts either from memory or going over the code, trying to understand what you've actually done and what's there as part of the hand-off. Now that …