“We were literally asking our help desk guy to take Visio off of someone’s machine and put it onto another machine, so that person could get a major project done. And he’d have to come take it away later. That is the opposite of scalable.”

“I’m also a big believer that the sexier something is, the more it will be adopted and interpreted, versus just throwing up another slide deck while the meeting room falls asleep. Using time-proven means to visualize processes and journeys will not only delight your readers and better tell your story …