"At VEN Systems, three of our team had poor attendance records and two were not achieving the high performance we expect from our engineers. I write this testimonial after having worked with Yvonne Foster, of Lotus HR, over the last nine months which have involved these three members of staff being taken through disciplinary action. The bottom line has been that we have now seen two of these three staff members work much harder to recover their attendance and lateness, with one going on to achieve the best records in the latest review. The third disciplinary unfortunately led to the last member of the trio to leave, but importantly for the team, this was in recognition of his poor performance through the disciplinary procedures Yvonne had taken him through. Our engineers each work on different Microsoft technologies, and must achieve the highest certification within their discipline before working for VEN, so I was a little concerned that Yvonne would struggle to understand the highly technical work they must perform. However, before every disciplinary, Yvonne has researched the situation, and interviewed myself on key points. After every meeting, she has produced very clear minutes, and a strategised set of recommendations for us to discuss and select from. Not only has this saved myself days of work on each disciplinary, the results have always followed the strategy she laid out for us. With Yvonne, I know I have an extremely professional addition to our team, who commands respect from our staff, and is helping to drive performance as well as stabilising the business. I thoroughly recommend her."