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Logicalware MailManager is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. MailManager is easy to set up and ensures that your customers' enquiries are automatically distributed to the right people, enabling them to respond quickly, consistently and efficiently. In depth administration capabilities also enable customer to effectively manage, track and report on all areas of your customer service. Logicalware's email management software is used across a wide variety of industries, including Call Centres, E-commerce & Online Retailers, Insurance Companies, IT companies and Small, medium & large businesses.
"MailManager is an essential resource used by our customer service team, and has halved the cost of handling customer enquiries."
“Logicalware gives us everything we need to efficiently manage and respond to customer emails, and management have greater control of and insight into the entire customer service activity.”
“Logicalware’s Automated processes & smart routing has substantially cut our response times despite a 20% increase in multi-channel enquiries.”
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