LiveOps offers a cloud contact center platform with interaction recording, real-time reporting, and multi-channel routing across all channels. The vendor has adopted the pay-per-use model, which allows you to scale your plan as per business needs. The software is utilized by enterprises in multiple industries including telecom, insurance, health care, and retail.
Key functionalities of LiveOps include interactive voice response, lead generation, inbound and outbound sales, and customer service. The platform can be integrated seamlessly with tools such as Salesforce Sales Cloud, Microsoft Dynamics CRM, Zoho CRM, Zendesk, SugarCRM, and SalesLogix. The vendor offers phone and online support as well as video tutorials and a knowledge base.
LiveOps empowers you to provide customer support on voice, email, chat, SMS, Facebook, and Twitter channels. It also presents an integrated consumer interaction database. Use a pay-as-you-go model to deploy a secure, scalable, and true multi-tenant contact center solution. On top of that, you can easily add agents, customize reports, and design IVRs. The software ensures that updates occur automatically without downtime. Make use of the LiveOps platform and LiveOps Applications to quickly launch your cloud contact center and boost business value.
The vendor provides dedicated resources that will collaborate with your team to fetch you results on time and budget. They will comprehensively train your team on the software’s self-service features to help you minimize costs and boost your operational agility.
LiveOps delivers enterprise-class support, empowering you to directly manage customer tickets and obtain platform status info on demand.
This is a contact center outsourcing solution that permits you to utilize the services of work from home agents via cloud technology. You can make use of the pay-per-use model and effortlessly scale as required.
Pricing details of LiveOps’ products and solutions are not provided on the official website. Contact the company for the information.
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