“We wanted to improve our quality of service, we needed to optimise our processes and we also wanted better low-voltage network monitoring and control, thus providing a higher quality for our end-customers. We have achieved these goals by designing, with the aid of competent and highly qualified partners, an overall system solution which integrates and automates these processes.”
“While our customers get the benefit of not paying disconnect/reconnect or deposit fees, the cooperative gets the benefit of not having high write-offs. It’s been a win‑win all around.”