“With LabTech, you get things done faster. And when you have managed service clients, time is of the essence and efficiency is the way to being profitable. With LabTech, what we’re doing at the customer locations oftentimes isn’t even fixing problems. We’re doing new projects and expanding their technology as …

“We resell quite a few products. LabTech is one of the two most exceptional companies that we’ve worked with in terms of level of service. Their support and service are unparalleled.”

“We always do our best (within reason) to end client relationships on good terms. If you help them through offboarding, there’s a good chance they’ll come back if they need you again, refer friends to you, or send you talent.”

“I would estimate that we have about 55% of the things that we do on a routine basis automated through LabTech now. When we first took it out of the box, it had about 10 or 12 things automated. We thought outside the box. Every time something comes up, our …

“Now, we can help our customers by spending more time on strategy and overall account management.”

“It’s hard to hire good engineers, so I would be looking for an organization that had a good team to hire. One of the important parts of doing an acquisition is bringing in the best staff, not just the clients, especially in our business.”

“In tech forums, everyone universally suggested ESET.”

“Our nine engineers would never be able to support 1,300 endpoints as effectively and with as much attention to detail without the assistance of Autotask and LabTech.”

“LabTech has on average cut our problem resolution time in half.”

“We’ve had a huge reduction in time to resolution because of the technology LabTech offers. The developers of LabTech spent a lot of time in the IT environment and know what’s needed to efficiently deliver support.”

“If we’re working in LabTech and we need to see an antivirus scan history, we can pull up the information from the integration. It reduces clicks because it’s all in one place.”

“The number one key to success is really believing in what you’re bringing to your client, to yourself and to the industry. It’s been good. I’d never go back.”

“Our core value is that we’re offering clients peace of mind. We’re handling all their IT issues, so they can get back to focusing on their business.”

“We talked to others in user groups and learned how they did things. We had a humbling moment where we learned we’d been arrogant and blind to what we needed to change.”

“LabTech Software allows MSPs to rightsize their licensing purchases rather than having to buy more than they actually need.”