“LabTech has on average cut our problem resolution time in half.”

“In LabTech, I can go click, do this, boom, send it all out, and we’re good."

“Now, we can help our customers by spending more time on strategy and overall account management.”

“We’ve had a huge reduction in time to resolution because of the technology LabTech offers. The developers of LabTech spent a lot of time in the IT environment and know what’s needed to efficiently deliver support.”

“We resell quite a few products. LabTech is one of the two most exceptional companies that we’ve worked with in terms of level of service. Their support and service are unparalleled.”

“Our nine engineers would never be able to support 1,300 endpoints as effectively and with as much attention to detail without the assistance of Autotask and LabTech.”

“When you do end a relationship with a client, it’s important to walk away on good terms. You hope that one day they’ll realize this is the way they want to do IT, they’ll think of you and come back.”

“We always do our best (within reason) to end client relationships on good terms. If you help them through offboarding, there’s a good chance they’ll come back if they need you again, refer friends to you, or send you talent.”

“Our core value is that we’re offering clients peace of mind. We’re handling all their IT issues, so they can get back to focusing on their business.”

“There are so many aspects of LabTech and ConnectWise that have enabled us to strategically and profitably grow as a company.”

“I don’t have to do a thing, and because LabTech’s system is so automated, it rarely misses a thing. It doesn’t skip critical steps, which could make a system crash down the road. LabTech does the work for you, and it does it the same way every time.”

“It’s hard to hire good engineers, so I would be looking for an organization that had a good team to hire. One of the important parts of doing an acquisition is bringing in the best staff, not just the clients, especially in our business.”

“I feel like we now know what to do to make our business successful. We have to have the right offerings, the contracts with the right kind of language. We need to provide the right solutions and the right prices.”

“With LabTech, you get things done faster. And when you have managed service clients, time is of the essence and efficiency is the way to being profitable. With LabTech, what we’re doing at the customer locations oftentimes isn’t even fixing problems. We’re doing new projects and expanding their technology as …

“In tech forums, everyone universally suggested ESET.”