24 LabTech Software Testimonials

“With LabTech and ConnectWise, we’ve built a business from the ground up, documented it, and now support 500 seats with just six employees.”

“I’m a team of one, and LabTech empowers me to effectively support 160 devices on my own. Most of which is done from the comfort of my home thanks to automated scripts and remote access. This really comes in handy when conditions make driving impossible because of Indiana snowstorms. I don’t have to stop working just because I can’t physically get to the client.”

“We always do our best (within reason) to end client relationships on good terms. If you help them through offboarding, there’s a good chance they’ll come back if they need you again, refer friends to you, or send you talent.”

“We resell quite a few products. LabTech is one of the two most exceptional companies that we’ve worked with in terms of level of service. Their support and service are unparalleled.”

“In LabTech, I can go click, do this, boom, send it all out, and we’re good."

“Our core value is that we’re offering clients peace of mind. We’re handling all their IT issues, so they can get back to focusing on their business.”

“We talked to others in user groups and learned how they did things. We had a humbling moment where we learned we’d been arrogant and blind to what we needed to change.”

“If we’re working in LabTech and we need to see an antivirus scan history, we can pull up the information from the integration. It reduces clicks because it’s all in one place.”

“Our nine engineers would never be able to support 1,300 endpoints as effectively and with as much attention to detail without the assistance of Autotask and LabTech.”

“When you do end a relationship with a client, it’s important to walk away on good terms. You hope that one day they’ll realize this is the way they want to do IT, they’ll think of you and come back.”

“Vendor management enables you to fully step into the role of trusted advisor. You become much more than just their IT service provider; you become their technology ally.”

“Now, we can help our customers by spending more time on strategy and overall account management.”

“With LabTech, you get things done faster. And when you have managed service clients, time is of the essence and efficiency is the way to being profitable. With LabTech, what we’re doing at the customer locations oftentimes isn’t even fixing problems. We’re doing new projects and expanding their technology as opposed to putting out the fires.”

“We’ve had a huge reduction in time to resolution because of the technology LabTech offers. The developers of LabTech spent a lot of time in the IT environment and know what’s needed to efficiently deliver support.”

“The number one key to success is really believing in what you’re bringing to your client, to yourself and to the industry. It’s been good. I’d never go back.”