24 LabTech Software Testimonials

“We resell quite a few products. LabTech is one of the two most exceptional companies that we’ve worked with in terms of level of service. Their support and service are unparalleled.”

“When you do end a relationship with a client, it’s important to walk away on good terms. You hope that one day they’ll realize this is the way they want to do IT, they’ll think of you and come back.”

“I’m a team of one, and LabTech empowers me to effectively support 160 devices on my own. Most of which is done from the comfort of my home thanks to automated scripts and remote access. This really comes in handy when conditions make driving impossible because of Indiana snowstorms. I don’t have to stop working just because I can’t physically get to the client.”

“With LabTech, you get things done faster. And when you have managed service clients, time is of the essence and efficiency is the way to being profitable. With LabTech, what we’re doing at the customer locations oftentimes isn’t even fixing problems. We’re doing new projects and expanding their technology as opposed to putting out the fires.”

“I don’t have to do a thing, and because LabTech’s system is so automated, it rarely misses a thing. It doesn’t skip critical steps, which could make a system crash down the road. LabTech does the work for you, and it does it the same way every time.”

“LabTech has on average cut our problem resolution time in half.”

“We talked to others in user groups and learned how they did things. We had a humbling moment where we learned we’d been arrogant and blind to what we needed to change.”

“It’s hard to hire good engineers, so I would be looking for an organization that had a good team to hire. One of the important parts of doing an acquisition is bringing in the best staff, not just the clients, especially in our business.”

“With LabTech and ConnectWise, we’ve built a business from the ground up, documented it, and now support 500 seats with just six employees.”

“LabTech Software allows MSPs to rightsize their licensing purchases rather than having to buy more than they actually need.”

“Our nine engineers would never be able to support 1,300 endpoints as effectively and with as much attention to detail without the assistance of Autotask and LabTech.”

“Vendor management enables you to fully step into the role of trusted advisor. You become much more than just their IT service provider; you become their technology ally.”

“In tech forums, everyone universally suggested ESET.”

“I would estimate that we have about 55% of the things that we do on a routine basis automated through LabTech now. When we first took it out of the box, it had about 10 or 12 things automated. We thought outside the box. Every time something comes up, our techs are tasked with how to resolve it and if it can be resolved through some kind of repeatable means, then I go analyze and determine how to automate that.”

“If we’re working in LabTech and we need to see an antivirus scan history, we can pull up the information from the integration. It reduces clicks because it’s all in one place.”