“I’m a team of one, and LabTech empowers me to effectively support 160 devices on my own. Most of which is done from the comfort of my home thanks to automated scripts and remote access. This really comes in handy when conditions make driving impossible because of Indiana snowstorms. I …

“It’s hard to hire good engineers, so I would be looking for an organization that had a good team to hire. One of the important parts of doing an acquisition is bringing in the best staff, not just the clients, especially in our business.”

“LabTech has on average cut our problem resolution time in half.”

“With LabTech, you get things done faster. And when you have managed service clients, time is of the essence and efficiency is the way to being profitable. With LabTech, what we’re doing at the customer locations oftentimes isn’t even fixing problems. We’re doing new projects and expanding their technology as …

“If we’re working in LabTech and we need to see an antivirus scan history, we can pull up the information from the integration. It reduces clicks because it’s all in one place.”

“Now, we can help our customers by spending more time on strategy and overall account management.”

“I feel like we now know what to do to make our business successful. We have to have the right offerings, the contracts with the right kind of language. We need to provide the right solutions and the right prices.”

“There are so many aspects of LabTech and ConnectWise that have enabled us to strategically and profitably grow as a company.”

“Vendor management enables you to fully step into the role of trusted advisor. You become much more than just their IT service provider; you become their technology ally.”

“We talked to others in user groups and learned how they did things. We had a humbling moment where we learned we’d been arrogant and blind to what we needed to change.”

“We always do our best (within reason) to end client relationships on good terms. If you help them through offboarding, there’s a good chance they’ll come back if they need you again, refer friends to you, or send you talent.”

“I would estimate that we have about 55% of the things that we do on a routine basis automated through LabTech now. When we first took it out of the box, it had about 10 or 12 things automated. We thought outside the box. Every time something comes up, our …

“The number one key to success is really believing in what you’re bringing to your client, to yourself and to the industry. It’s been good. I’d never go back.”

“With LabTech and ConnectWise, we’ve built a business from the ground up, documented it, and now support 500 seats with just six employees.”

“In tech forums, everyone universally suggested ESET.”