“We talked to others in user groups and learned how they did things. We had a humbling moment where we learned we’d been arrogant and blind to what we needed to change.”

“I don’t have to do a thing, and because LabTech’s system is so automated, it rarely misses a thing. It doesn’t skip critical steps, which could make a system crash down the road. LabTech does the work for you, and it does it the same way every time.”

“Now, we can help our customers by spending more time on strategy and overall account management.”

“We’ve had a huge reduction in time to resolution because of the technology LabTech offers. The developers of LabTech spent a lot of time in the IT environment and know what’s needed to efficiently deliver support.”

“In LabTech, I can go click, do this, boom, send it all out, and we’re good."

“We always do our best (within reason) to end client relationships on good terms. If you help them through offboarding, there’s a good chance they’ll come back if they need you again, refer friends to you, or send you talent.”

“LabTech Software allows MSPs to rightsize their licensing purchases rather than having to buy more than they actually need.”

“It’s hard to hire good engineers, so I would be looking for an organization that had a good team to hire. One of the important parts of doing an acquisition is bringing in the best staff, not just the clients, especially in our business.”

“LabTech and ESET often aren’t the cheapest solutions available, but I’m actually happy to see the bill every month because I know it’s an investment in continuous innovation, and I know I’ll soon get my money’s worth in the form of new features that will enable us to improve the …

“With LabTech, you get things done faster. And when you have managed service clients, time is of the essence and efficiency is the way to being profitable. With LabTech, what we’re doing at the customer locations oftentimes isn’t even fixing problems. We’re doing new projects and expanding their technology as …

“There are so many aspects of LabTech and ConnectWise that have enabled us to strategically and profitably grow as a company.”

“Our nine engineers would never be able to support 1,300 endpoints as effectively and with as much attention to detail without the assistance of Autotask and LabTech.”

“If we’re working in LabTech and we need to see an antivirus scan history, we can pull up the information from the integration. It reduces clicks because it’s all in one place.”

“Vendor management enables you to fully step into the role of trusted advisor. You become much more than just their IT service provider; you become their technology ally.”

“In tech forums, everyone universally suggested ESET.”