24 LabTech Software Testimonials

“With LabTech and ConnectWise, we’ve built a business from the ground up, documented it, and now support 500 seats with just six employees.”

“I would estimate that we have about 55% of the things that we do on a routine basis automated through LabTech now. When we first took it out of the box, it had about 10 or 12 things automated. We thought outside the box. Every time something comes up, our techs are tasked with how to resolve it and if it can be resolved through some kind of repeatable means, then I go analyze and determine how to automate that.”

“We talked to others in user groups and learned how they did things. We had a humbling moment where we learned we’d been arrogant and blind to what we needed to change.”

“Our core value is that we’re offering clients peace of mind. We’re handling all their IT issues, so they can get back to focusing on their business.”

“I’m a team of one, and LabTech empowers me to effectively support 160 devices on my own. Most of which is done from the comfort of my home thanks to automated scripts and remote access. This really comes in handy when conditions make driving impossible because of Indiana snowstorms. I don’t have to stop working just because I can’t physically get to the client.”

“We always do our best (within reason) to end client relationships on good terms. If you help them through offboarding, there’s a good chance they’ll come back if they need you again, refer friends to you, or send you talent.”

“It’s hard to hire good engineers, so I would be looking for an organization that had a good team to hire. One of the important parts of doing an acquisition is bringing in the best staff, not just the clients, especially in our business.”

“There are so many aspects of LabTech and ConnectWise that have enabled us to strategically and profitably grow as a company.”

“Vendor management enables you to fully step into the role of trusted advisor. You become much more than just their IT service provider; you become their technology ally.”

“LabTech and ESET often aren’t the cheapest solutions available, but I’m actually happy to see the bill every month because I know it’s an investment in continuous innovation, and I know I’ll soon get my money’s worth in the form of new features that will enable us to improve the value of the services we provide our customers.”

“I don’t have to do a thing, and because LabTech’s system is so automated, it rarely misses a thing. It doesn’t skip critical steps, which could make a system crash down the road. LabTech does the work for you, and it does it the same way every time.”

“If we’re working in LabTech and we need to see an antivirus scan history, we can pull up the information from the integration. It reduces clicks because it’s all in one place.”

“The number one key to success is really believing in what you’re bringing to your client, to yourself and to the industry. It’s been good. I’d never go back.”

“We’ve had a huge reduction in time to resolution because of the technology LabTech offers. The developers of LabTech spent a lot of time in the IT environment and know what’s needed to efficiently deliver support.”

“In tech forums, everyone universally suggested ESET.”