“With LabTech and ConnectWise, we’ve built a business from the ground up, documented it, and now support 500 seats with just six employees.”

“In LabTech, I can go click, do this, boom, send it all out, and we’re good."

“Our core value is that we’re offering clients peace of mind. We’re handling all their IT issues, so they can get back to focusing on their business.”

“We’ve had a huge reduction in time to resolution because of the technology LabTech offers. The developers of LabTech spent a lot of time in the IT environment and know what’s needed to efficiently deliver support.”

“I’m a team of one, and LabTech empowers me to effectively support 160 devices on my own. Most of which is done from the comfort of my home thanks to automated scripts and remote access. This really comes in handy when conditions make driving impossible because of Indiana snowstorms. I …

“Now, we can help our customers by spending more time on strategy and overall account management.”

“The number one key to success is really believing in what you’re bringing to your client, to yourself and to the industry. It’s been good. I’d never go back.”

“It’s hard to hire good engineers, so I would be looking for an organization that had a good team to hire. One of the important parts of doing an acquisition is bringing in the best staff, not just the clients, especially in our business.”

“I would estimate that we have about 55% of the things that we do on a routine basis automated through LabTech now. When we first took it out of the box, it had about 10 or 12 things automated. We thought outside the box. Every time something comes up, our …

“We always do our best (within reason) to end client relationships on good terms. If you help them through offboarding, there’s a good chance they’ll come back if they need you again, refer friends to you, or send you talent.”

“I don’t have to do a thing, and because LabTech’s system is so automated, it rarely misses a thing. It doesn’t skip critical steps, which could make a system crash down the road. LabTech does the work for you, and it does it the same way every time.”

“Our nine engineers would never be able to support 1,300 endpoints as effectively and with as much attention to detail without the assistance of Autotask and LabTech.”

“LabTech Software allows MSPs to rightsize their licensing purchases rather than having to buy more than they actually need.”

“There are so many aspects of LabTech and ConnectWise that have enabled us to strategically and profitably grow as a company.”

“Vendor management enables you to fully step into the role of trusted advisor. You become much more than just their IT service provider; you become their technology ally.”