“There are so many aspects of LabTech and ConnectWise that have enabled us to strategically and profitably grow as a company.”

“LabTech Software allows MSPs to rightsize their licensing purchases rather than having to buy more than they actually need.”

“The number one key to success is really believing in what you’re bringing to your client, to yourself and to the industry. It’s been good. I’d never go back.”

“I feel like we now know what to do to make our business successful. We have to have the right offerings, the contracts with the right kind of language. We need to provide the right solutions and the right prices.”

“Now, we can help our customers by spending more time on strategy and overall account management.”

“We talked to others in user groups and learned how they did things. We had a humbling moment where we learned we’d been arrogant and blind to what we needed to change.”

“With LabTech and ConnectWise, we’ve built a business from the ground up, documented it, and now support 500 seats with just six employees.”

“Our nine engineers would never be able to support 1,300 endpoints as effectively and with as much attention to detail without the assistance of Autotask and LabTech.”

“I would estimate that we have about 55% of the things that we do on a routine basis automated through LabTech now. When we first took it out of the box, it had about 10 or 12 things automated. We thought outside the box. Every time something comes up, our …

“When you do end a relationship with a client, it’s important to walk away on good terms. You hope that one day they’ll realize this is the way they want to do IT, they’ll think of you and come back.”

“We’ve had a huge reduction in time to resolution because of the technology LabTech offers. The developers of LabTech spent a lot of time in the IT environment and know what’s needed to efficiently deliver support.”

“With LabTech, you get things done faster. And when you have managed service clients, time is of the essence and efficiency is the way to being profitable. With LabTech, what we’re doing at the customer locations oftentimes isn’t even fixing problems. We’re doing new projects and expanding their technology as …

“In LabTech, I can go click, do this, boom, send it all out, and we’re good."

“LabTech and ESET often aren’t the cheapest solutions available, but I’m actually happy to see the bill every month because I know it’s an investment in continuous innovation, and I know I’ll soon get my money’s worth in the form of new features that will enable us to improve the …

“If we’re working in LabTech and we need to see an antivirus scan history, we can pull up the information from the integration. It reduces clicks because it’s all in one place.”