“LabTech Software allows MSPs to rightsize their licensing purchases rather than having to buy more than they actually need.”

“In tech forums, everyone universally suggested ESET.”

“The number one key to success is really believing in what you’re bringing to your client, to yourself and to the industry. It’s been good. I’d never go back.”

“Now, we can help our customers by spending more time on strategy and overall account management.”

“There are so many aspects of LabTech and ConnectWise that have enabled us to strategically and profitably grow as a company.”

“When you do end a relationship with a client, it’s important to walk away on good terms. You hope that one day they’ll realize this is the way they want to do IT, they’ll think of you and come back.”

“I’m a team of one, and LabTech empowers me to effectively support 160 devices on my own. Most of which is done from the comfort of my home thanks to automated scripts and remote access. This really comes in handy when conditions make driving impossible because of Indiana snowstorms. I …

“We talked to others in user groups and learned how they did things. We had a humbling moment where we learned we’d been arrogant and blind to what we needed to change.”

“LabTech and ESET often aren’t the cheapest solutions available, but I’m actually happy to see the bill every month because I know it’s an investment in continuous innovation, and I know I’ll soon get my money’s worth in the form of new features that will enable us to improve the …

“We’ve had a huge reduction in time to resolution because of the technology LabTech offers. The developers of LabTech spent a lot of time in the IT environment and know what’s needed to efficiently deliver support.”

“It’s hard to hire good engineers, so I would be looking for an organization that had a good team to hire. One of the important parts of doing an acquisition is bringing in the best staff, not just the clients, especially in our business.”

“With LabTech and ConnectWise, we’ve built a business from the ground up, documented it, and now support 500 seats with just six employees.”

“In LabTech, I can go click, do this, boom, send it all out, and we’re good."

“I would estimate that we have about 55% of the things that we do on a routine basis automated through LabTech now. When we first took it out of the box, it had about 10 or 12 things automated. We thought outside the box. Every time something comes up, our …

“LabTech has on average cut our problem resolution time in half.”