“We always do our best (within reason) to end client relationships on good terms. If you help them through offboarding, there’s a good chance they’ll come back if they need you again, refer friends to you, or send you talent.”

“LabTech has on average cut our problem resolution time in half.”

“We’ve had a huge reduction in time to resolution because of the technology LabTech offers. The developers of LabTech spent a lot of time in the IT environment and know what’s needed to efficiently deliver support.”

“Our nine engineers would never be able to support 1,300 endpoints as effectively and with as much attention to detail without the assistance of Autotask and LabTech.”

“I would estimate that we have about 55% of the things that we do on a routine basis automated through LabTech now. When we first took it out of the box, it had about 10 or 12 things automated. We thought outside the box. Every time something comes up, our …

“Vendor management enables you to fully step into the role of trusted advisor. You become much more than just their IT service provider; you become their technology ally.”

“Our core value is that we’re offering clients peace of mind. We’re handling all their IT issues, so they can get back to focusing on their business.”

“There are so many aspects of LabTech and ConnectWise that have enabled us to strategically and profitably grow as a company.”

“I feel like we now know what to do to make our business successful. We have to have the right offerings, the contracts with the right kind of language. We need to provide the right solutions and the right prices.”

“Now, we can help our customers by spending more time on strategy and overall account management.”

“The number one key to success is really believing in what you’re bringing to your client, to yourself and to the industry. It’s been good. I’d never go back.”

“If we’re working in LabTech and we need to see an antivirus scan history, we can pull up the information from the integration. It reduces clicks because it’s all in one place.”

“In tech forums, everyone universally suggested ESET.”

“LabTech Software allows MSPs to rightsize their licensing purchases rather than having to buy more than they actually need.”

“LabTech and ESET often aren’t the cheapest solutions available, but I’m actually happy to see the bill every month because I know it’s an investment in continuous innovation, and I know I’ll soon get my money’s worth in the form of new features that will enable us to improve the …