“Our core value is that we’re offering clients peace of mind. We’re handling all their IT issues, so they can get back to focusing on their business.”

“LabTech has on average cut our problem resolution time in half.”

“With LabTech, you get things done faster. And when you have managed service clients, time is of the essence and efficiency is the way to being profitable. With LabTech, what we’re doing at the customer locations oftentimes isn’t even fixing problems. We’re doing new projects and expanding their technology as …

“We’ve had a huge reduction in time to resolution because of the technology LabTech offers. The developers of LabTech spent a lot of time in the IT environment and know what’s needed to efficiently deliver support.”

“Our nine engineers would never be able to support 1,300 endpoints as effectively and with as much attention to detail without the assistance of Autotask and LabTech.”

“We resell quite a few products. LabTech is one of the two most exceptional companies that we’ve worked with in terms of level of service. Their support and service are unparalleled.”

“It’s hard to hire good engineers, so I would be looking for an organization that had a good team to hire. One of the important parts of doing an acquisition is bringing in the best staff, not just the clients, especially in our business.”

“I would estimate that we have about 55% of the things that we do on a routine basis automated through LabTech now. When we first took it out of the box, it had about 10 or 12 things automated. We thought outside the box. Every time something comes up, our …

“The number one key to success is really believing in what you’re bringing to your client, to yourself and to the industry. It’s been good. I’d never go back.”

“We always do our best (within reason) to end client relationships on good terms. If you help them through offboarding, there’s a good chance they’ll come back if they need you again, refer friends to you, or send you talent.”

“In LabTech, I can go click, do this, boom, send it all out, and we’re good."

“I don’t have to do a thing, and because LabTech’s system is so automated, it rarely misses a thing. It doesn’t skip critical steps, which could make a system crash down the road. LabTech does the work for you, and it does it the same way every time.”

“With LabTech and ConnectWise, we’ve built a business from the ground up, documented it, and now support 500 seats with just six employees.”

“Now, we can help our customers by spending more time on strategy and overall account management.”

“If we’re working in LabTech and we need to see an antivirus scan history, we can pull up the information from the integration. It reduces clicks because it’s all in one place.”