“We use a management tool called Net Promoter Score (NPS) to gauge how customers are responding to our offering. Because we’re a product-driven company, the quality of our app’s UX corresponds to that number, which has been continuously rising since we started working with Kroon Studio. Right now, our NPS is about 50, whereas three years ago, it was in the low-to-mid 30s. This increase is a result of the design enhancements that our team in Belgrade has made to our product. Kroon Studio is a core part of our team. They’re invested in our mission, and our people feel that they’re more than just an outsourced arm of our company. That’s the beauty of working with an agency like Kroon Studio. They’ve put in the effort to connect beyond project tasks.”