"There was a lot to go through and I am feeling really positive about moving forwards. I found the session really helpful in terms of trying to switch from our normal view of things to get right into the psyche of the customer – their requirements, aspirations and goals."

"With all the marketing jargon and processes it was quite daunting commissioning work to get to the nitty gritty of our Marketing. We were not sure if we were really going to find out anything new or get value for money. But actually during our work shop with KPC we …