"There was a lot to go through and I am feeling really positive about moving forwards. I found the session really helpful in terms of trying to switch from our normal view of things to get right into the psyche of the customer – their requirements, aspirations and goals."

"The transformation led by the EVP was remarkable. It was incredibly challenging in the first six months, because we had to work very hard to bring everyone on board with exploring a new direction for the business. But KPC steered us very clearly through the process, listening and explaining and …