“It was a big shift going from regular software to cloud-based software overnight, essentially,. So, we were very ready for that change when it happened. [Kounta] is better than every other product out there. All these other point of sales – like the more traditional terminal point of sales – …

“I remember once Ken said to me that we’re not a coffee business, we’re a people business. And that kind of stuck with me, because it’s not often that you think outside the box in terms of what a business is about. And I think the values of the company …