Kipsu offers a real-time engagement platform that enables hoteliers to develop relationships with their guests utilizing digital messaging and texting. Companies can use digital communication channels like social messaging, internet chat, and texting to connect with their customers, obtain insight, respond to queries, and address concerns in a frictionless and familiar way.
Kipsu was launched in 2010 when its founders thought of using simple text messages to manage the issue of messy bathrooms. This led to the creation of the concept of utilizing digital messages for service. The vendor has since built an extensive digital platform to enable omni-channel consumer engagement across the customer journey and the system includes all elements of the service spectrum.
Kipsu is leveraged by thousands of hotels, brands, management groups, and properties to communicate with their guests through messaging in an intuitive and organized manner. You can prioritize, assign, and reply to guest messages from an integrated inbox on any device.
Guests are usually not impressed with chatbot service. Kipsu facilitates human engagement between employees and guests, helping to avoid needless errors caused by chatbots and automated messaging.
Digital messages make guests more comfortable about communicating on their stay and give them a convenient way to contact you anytime to resolve their concerns.
Kipsu assists to direct front desk traffic and calls toward messaging, permitting employees to smartly prioritize and assign guest requests.
Robust analytics features allow owners and managers to view trends in customer requests, response stats by property and department, and identify aspects for improvement.
Messaging provides guests a simple and easy way to voice their concerns and questions in the moment, proving actionable feedback to your team to boost the guest experience.
Receive kudos or criticism while your customer is still on property and carry out service recovery if required.
Guests need not call or go the front desk but can message your staff for housekeeping or service requests.
Kipsu’s solution allows you to answer general queries, accept dinner booking requests, and more.
Guests can use their phone to organize airport shuttle rides or send a message with their valet number to learn when their vehicle is ready.
Allow a sports team, wedding party, or entire conference to learn about schedule updates or changes with a couple of clicks.
Send a quick message to inform guests after their room is ready and make checkout easy by delivering folios via text.
Kipsu offers pricing details on request. Contact them directly to obtain custom pricing info for your business.
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