“The goal was to find a platform that could help us manage records in an open and transparent way that wasn’t going to break the bank.”
“Now we can set up our own graphs with just a few clicks and see trends in our processes. For any manufacturing company, that is huge.”
“Back when I joined the company as the designated successor to the business, customer data was scattered across different departments, with no centralized management. My very first assignment was in the Sales team. The only handover documentation I received was a single A3 sheet of paper – I had to shadow my senior colleagues when they met with customers and take notes to familiarize myself with our customer accounts. There was so much I had to learn about the business, our customers and the equipment we sell them, and yet we didn’t have the proper documentation to onboard new colleagues. I felt that this onboarding approach was only making the process of getting new people up to speed harder."
“I knew the only way to fix a lot of these problems was to create an all-in-one database to store everything in one place.”
“We ended up working with Kintone because it allowed us to collect and centrally control data from every source. It helps us tremendously improve our productivity and strengthen our governance.”
“we lacked total governance over our systems because things moved so fast and we didn’t always have all the information we needed to keep our data secure. It was incredibly stressful trying to stay on top of things.”
“As we work across different regions and countries, the time difference has always been an issue.”
"It’s been pretty life changing for our organization to be able to see our data as a whole and to be able to use it instantly."
"I need the right tools to keep as efficient as possible, otherwise, I can’t focus on the side of my business that matters the most to me."
“In Japan, although normal hospitals have both emergency and convalescent beds, it is rare to find a hospital that has only recovery-phase rehabilitation beds. Our referral rate from external medical institutions is 99.5%, so from a business perspective, cooperation and coordination with external medical institutions is extremely important."
“Many of our operations were created on Salesforce via trial and error. There was less strategy involved in our designs and more ‘we need this, so let’s just see if we can make it.’ At any given time, we probably only used around 10 percent of the available functions in Salesforce.”
“One of our great qualities at SEIKO is that we have a broad range of products sold under the same brand name. We don’t just sell high class watches or casual lines. Customers can discern the value in each product, which allows us to offer watches to a diverse customer base.”
“To rally everyone behind a new initiative, start with some quick wins. Prove instant value to your team.”
“We would regularly lose data and have to input it all over again, wasting our team’s time and energy.”
“Clean data means resources go where they’re needed.”