“When we started, we handled the first lettings listings manually: we passed the keys in-person, did viewings by ourselves etc. We tried using lockboxes, but it wasn’t ideal. We knew that to make the business leaner and be able to operate in various locations throughout the UK, we needed to …

“Before adopting KeyNest, we had a key exchange system in place that involved key boxes for tenants to collect and drop off keys at their convenience. Alternatively, one person from our staff was responsible for managing the key distribution. However, as the number of keys grew, this process became increasingly …