“Originally, when the business started, we used to do the check-ins, in person. It worked well, but because the company grew rapidly, and expanded quickly, it became unsustainable to continue to stick to an operationally-heavy solution like this. We have also tried lockboxes but found out that there’s an issue with key status tracking, and key accountability. We needed a solution that would help us maintain high-quality experiences for our guests, but at the same time, could grow with us and support our expansion plans as a short term rental management company. That’s how we encountered KeyNest."