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    4.7 / 5.0
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    AmberLeaf consulting helps clients create differentiated customer experiences. They turn customer data into insights so you can act to increase customer loyalty, grow revenue, and strengthen your brand.

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    4.7 / 5.0
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    ProV was founded in 2003 to reduce IT complexity by using services and technologies that don't get in the way, yet are powerful enough to meet the complex demands facing today's enterprises. By streamlining processes, they help companies improve productivity and reduce errors while still saving money. They have assembled a great team to help streamline enterprise day-to-day processes and change how IT implementation, management, and support work. Now, ProV is a team of over 600 peers across offices in the US, Germany, India, Brazil, and the Philippines.

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    Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. Provana delivers products like compliance management system, collection resolution apps, speech analytics platform, business analytics dashboards and a reliable workforce specifically trained for your needs. Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%

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