"Now, calls get routed straight into Microsoft Dynamics, eliminating screen jumping and manual data entry. And our teams have lots of extra tools like webchat, SMS surveys, roadside video footage, and eMite reports and analytics.”
"Phone and contact centre technology is like no other. It touches all employees and governs their productivity. It connects with our customers and plays a huge role in the quality of customer experience. It generates customer data and insights that guide our business strategy. So, changing a system is a big deal."












