"We are used to setting standards in many ways but in terms of document management we could see that Kefron was the standards-setting company. We like to use top-quality suppliers wherever possible. We are a company of specialists – actuaries, accountants, auditors, insurance relationship managers etc – and every hour …

"In an environment where documents already exist in other formats, the introduction of imaging will depend largely on an efficient backfile conversion effort. There is a lot of magic in scheduling and preparing documents. XL Europe staff have gone through an extensive learning cycle. The payback for XL Insurance Company …